I Got hacked today and never use for hosting

 I’m going to get straight to the point; the last 24hrs one of my domain got hacked. Initially I thought it was one my developer messing stuff on the server. Today, 31st December 2012, I tried accessing the domain through the web browser to see if they were any updates from the development team. When tried to browse to the web site, my antivirus started to go crazy: Threat detected – Exploit Blackhole Exploit Kit (type 2371). First thing I did was to get the team on the phone and you can imagine how conversation went. These are the steps have taken so far:

Conversation with dev team: in summary; make sure that you didn’t use any code that you copied and pasted from the internet and change all user names and passwords.

Conversation with GoDaddy Support:
Godaddy: Hi, How can I help you today?
Me: My domain xxxx got hacked today…
G: Ok?! What can we do for you?
M: I would like to have a copy of the FTP log for my domains, please.
G: Oh…we can’t do that
M: Why not?
G: It’s for security reason that we cannot provide you with the logs.
M: very strange as my account got hacked and this means that you have an intruder on your network, therefore you system is potentially vunerable to more attacks…
G: Sorry sir but our systems are secured…
M: clearly not, so what do you suggest I do?
G: You can delete all files and folders in your domain…
M: We are alreay reverting the system to a backup state but that does not garantee to our system will be safe from any hidden script put in place by the hacker…
G: Sorry but that’s all we can do…
M: Do you have a virus scanner that you can run on our domain?
G: Yes…Let me check the cost for that…It will cost about £45+VAT
M: Is there any default protection that comes with my package, I am on the Ultimate package?
G: No, there isn’t any default antivirus provided for any packages…
M: So there is nothing I can do check for viruses and malware unless I pay the £45?
G: No, you have to pay for the service…
M: No problem, I’ll just take my business to a more secure hosting provider
G: Ok.
M: Good bye!

Now, if you navigate to Godaddy hosting page you will see that there is a malware scanner provide but no antivirus therefore leaving my systen open to threats. It is shame because I have been with them for quite awhile but you can only the strength in a relationship only when it is put to the test. On this final note, I do not recommend GoDaddy hosting for any businesses.

Feel free to share your views in the comments.